Privacy Policy

1. Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

• Connection and Inquiry Details: If you query about a new connection, we collect details like your name, phone number, email address, installation sub-locality, and specific connection package details.
• Invoicing and Transaction Details: When you subscribe to our internet or DTH services, we collect invoicing details (GSTIN, name, billing address) and transition logs. We do not store your credit card or net banking credentials on our servers; all payments are processed securely by our certified aggregator, Cashfree Payments.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our FTTH fiber broadband network and DTH satellite services.
• Verify installation feasibility and route fiber connections to your home.
• Improve, personalize, and expand our network routing capabilities and package options.
• Understand and analyze how you interact with our support desk and renewal portals.
• Communicate with you to resolve support requests, send bill invoices, and update subscription parameters.
• Process transactions securely and prevent fraudulent activities.

3. Log Files & Analytics

Khola Enterprises follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

4. Cookies and Web Beacons

Like any other website, kholaenterprises.in uses "cookies". These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

5. Data Protection Rights (GDPR / Indian IT Act 2000)

We want to ensure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access: You have the right to request copies of your personal data stored with us.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain billing conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data.

6. Third-Party Integrations & Gateways

Our website links to third-party payment aggregation tools (specifically, Cashfree Payments) to process billing. These third-party tools use security measures including SSL encryption and tokenized transactions. We advise you to consult the respective Privacy Policies of these third-party payment servers for more detailed information.

7. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.