Service Activation & Installation Policy

1. Digital Portal & Subscription Activation

When renewing existing packages or registering new customer accounts:

• Instant Plan Renewals: Payments for active broadband lines or DTH connection renewals process instantly. The telecom link is refreshed immediately upon payment confirmation by Cashfree Payments.
• Email Confirmation: A transactional receipt, plan details, and invoice summary are sent automatically to your registered email address upon checkout completion.

2. Physical Cable Routing & Hardware Installation

For new connection requests requiring physical line setup, ONU modem routers, or DTH antenna alignment:

• Scheduling Window: Once connection feasibility is confirmed and setup booking fees are processed, our installation coordinator will schedule an engineer dispatch within 24 hours.
• On-Site Delivery: Our technical team hand-carries all necessary cabling, routers, dual-band ONU modems, or DTH dish setups. No physical packages are posted via commercial couriers.
• Installation Timing: Standard setup takes 24 to 48 hours from checkout verification. We construct the routing loop, configure your Wi-Fi router SSID password, verify DTH satellite signal db levels, and demonstrate operational speeds before completion.

3. Shipping & Delivery Tariffs

Because our hardware routers and receiver boxes are hand-delivered and custom-installed by Khola Enterprises engineers directly at your premises, there are no postage, courier shipping, or handling parcel charges applied at checkout. Any upfront installation fees are clearly itemized in your selected connection package.

4. Delay Concerns

If your connection setup is delayed beyond 48 hours due to scheduling anomalies, weather disruptions, or cabling blocks, contact our local service desk at sunil.kumarjio5529@gmail.com. Our field managers resolve connectivity blocks with high priority.